Following the delivery of an item, you have 30 days to initiate an exchange request by contacting the JJ team to explain the reason for your exchange. We offer store credit in the form of a gift card, or an exchange for a new product. 

Please note that personalized items are NOT eligible for exchange, store credit or refund. 

If you wish to exchange your product, you are responsible for sending the product back to JJ in its original, unworn condition, either via postal service or dropping it off in person at our North York office.

All personalized, made to order, or custom made items are excluded from this policy and are final sale.