All sales are final. However, our #1 priority is to ensure our clients are happy with their purchases! Exchanges are available within 7 days of delivery. Please contact us via email if you would like to exchange your order.  

We reserve the right to refuse any exchange if we believe the items purchased are intentionally damaged or have been misused.

All personalized orders (including engraving, rings made to order or anything else that has been customized) are final sale and will not be refunded or exchanged. If you have questions about personalizing a piece, please contact us BEFORE placing your order.

Jessica Jewellery is not responsible for return shipping charges. All shipping charges are non-refundable.