Following the delivery of an item, you have 30 days to initiate an exchange request by contacting the JJ team to explain the reason for your exchange. We offer store credit in the form of a gift card, or an exchange for a new product. 

Please note that personalized items are NOT eligible for exchange, store credit or refund. 

If you wish to exchange your product, you are responsible for sending the product back to JJ in its original, unworn condition, either via postal service or dropping it off in person at our North York office.

All personalized, made to order, or custom made items are excluded from this policy and are final sale.

Jessica Jewellery stands behind our pieces.

We deliver our products free of defects or damage. Should your piece arrive improperly, please contact info@jessicajewellery.com for us to issue a replacement or repair. In the unlikely event of a manufacturing defect or any error made by the JJ team in preparing your order, we will issue you a return label to send the item back to us, or you can drop it off at our North York office. 

In the case of breakage, we offer a complimentary 60 day warranty period. Jessica Jewellery will cover the repair, free of charge. This warranty does not cover issues that arise as a result of improper use such as scratches on the metal, kinked chains, and other issues caused by inevitable wear and tear. .

If your item requires a repair beyond the 60 day period, we will gladly offer the repair, for a fee, plus shipping and handling. Repair fees generally start at $25.