It depends on the scope required and the design, but typically custom jewellery takes approximately 4-8 weeks.

It depends on the scope required and the design, but typically redesigning jewellery takes approximately 3-8 weeks.  For simpler projects that involve simply removing and resetting stones into classic and simple designs, the process can take 2-4 weeks. For more complex designs that involve removing larger quantities of stones, and melting a more significant amount of gold, it can take longer.

At Jessica Jewellery, we take pride in welcoming all clients regardless of their budget. However, given the cost of gold, most custom work starts at $500. If you are melting old gold, we can apply the value of the gold towards your new purchase to offset some (or all) of the cost.

We usually can reuse your stones, but if a stone is chipped or damaged, we would suggest certain styles or settings that can hold damaged stones. If the stones are damaged in any way, we will let you know before starting any work in case you decide not to use them.

We usually always recommend melting the old gold and using its value towards the new project instead of reusing the old gold. This is because old gold can be weak and can require the addition of alloys to harden it. It really depends on the condition and amount of gold. If your gold has sentimental value, we can certainly use it and preserve it.

If you’re shopping from our usual collection, your appointment will be a one-on-one private shopping experience where you can try on selected products. If you’re meeting for a redesign or custom jewellery project, we’ll look at your old pieces first and use samples (where applicable) to envision the new piece.

If you’re shopping for a unique piece that is not part of our regular online collection, we will connect a few days in advance to get more information, and curate a unique assortment of pieces that are specific to your taste, style and budget.

Any modifications done to existing jewellery typically require an in-person appointment so we can physically see and feel the pieces. However some clients will send their pieces to us via registered and insured shipping methods if they’re unable to come in.

All meetings can be done virtually; it depends on the comfort level of our clients!

Absolutely! An appointment is required.

At Jessica Jewellery, all of our jewellery is real gold jewellery. We offer a mix of 10 karat and 14 karat solid and hollow gold. Many items are available in 18 karat by special order.

Our collection is based in Toronto, Canada. Our collection features gold jewellery that is made all over the world. Our gold chains are mostly made in Italy, however all of our customized work is made locally in Toronto.

We use a mix of natural and lab grown diamonds for our diamond jewellery. The details are specified by product.

For coloured stones that represent birthstones, we use natural semi-precious birthstones.

We offer an assortment of ready-to-wear fine jewellery in both lab and natural diamonds. Please note the product’s title and description to learn more about each product. Your choice primarily depends on your budget and personal preferences. There’s no right or wrong! For accessorizing, many clients opt for lab-grown as there are significant cost savings and it allows you to select a style that is more diamond-heavy.

For engagement or bridal, it is truly up to you.

For engagement rings and loose diamonds, all of our natural diamonds are GIA-certified. We also offer HRD-certified diamonds, but typically recommend GIA. Once an engagement ring is complete, we will present the client with an independent appraisal that can be used for insurance purposes.

For online diamond purchases, most pieces do not come with an appraisal, however if needed, we can certainly provide one. An additional charge may apply depending on the item.

Yes, all of our pieces are stamped with their purity. Typically the hallmark is shown as 417 (for 10 karat gold) or 585 (for 14 karat gold).

Absolutely! Whether your want a slight modification or something completely customized, we can work with you to create your vision.

Yes! If the item is suitable for engraving, we can engrave a meaningful text, date, or phrase on a piece. We also offer hand-written engraving, where we can engrave a text in your handwriting.

We can resize any ring to any required size. The cost depends on the extent of sizing required (as this dictates how much gold is added).  We currently offer a complimentary ring sizer which is available for purchase in advance of ordering a ring if you’re unsure.

If you’re wearing your rings daily, for all activities, we definitely recommend a “gut-check” every few months to look for any loose stones. You can do this by gently tapping on your ring next to your ear. If you hear a jiggling sounds, then that means your stones are loose! Additionally, you can feel your stones to see if they’re loose. If you’re doing strenuous activities with your hands, we recommend removing your rings to avoid damage.

Otherwise, a yearly tune-up should be sufficient!

At Jessica Jewellery, we can help with all fine jewellery repairs and services.

To avoid getting your engagement/wedding ring dirty, remove it before activities like cooking, cleaning, or exercising, as these can expose the ring to oils, dirt, and harsh chemicals. It's also helpful to store your ring in a safe, dry place when not in use to keep it clean and free from damage. To keep your rings clean, a toothbrush and soap works wonders for removing dirt and buildup on your ring. 

Sweat, chemicals, and lotions can tarnish or damage the metal and gemstones. It's also important to store your jewelry in a clean, dry place when not in use to keep it free from dust and residue. 

How often should I tighten the stones on my engagement ring or wedding band?

You can check your stones yourself by lifting your ring up to your ear, and giving the ring a little tap. If you hear the stones jiggle, then that means they’re loose. You can also push down on your stones and see if you can spot any movement. If you see a diamond move, then it is loose. If you notice a loose stone in your ring, it is your responsibility to contact Jessica Jewellery to arrange for the stones to be tightened. Lost stones as a result of improper  use are not the responsibility of Jessica Jewellery. 

To avoid your fine jewellery breaking, we recommend avoiding sleeping in your pieces, working out in them, and doing strenuous activities in them. Bracelets are typically the most susceptible to breakage given wear and tear and peoples’ tendencies to leave them on through all activities. 

If you find your bracelet is continually breaking, consider shortening it so it’s tighter to the wrist and less likely to get caught on things!

No! Fine jewellery is delicate. Whether it’s a large piece or a 1mm chain, gold is malleable and therefore susceptible to breakage if not carefully handled. Sleeping in your fine jewellery can cause breakage, tangling, and denting. 

We see that breakages occur most often amongst those who “never” take off their pieces. 

We advise removing bracelets, rings and necklaces before bed. It is ok to sleep in your earrings, such as studs and huggies.

Technically, yes. Fine jewellery is very different from fashion jewellery as it will not tarnish. However, your shampoos, conditioners, etc, can actually make your pieces pretty dirty and in some cases, change the colour on your gold jewellery. 

Hollow pieces are one of the beauties of fine jewellery as they provide the look of thick and chunky gold at a lower price! However, due to their hollowness, they are delicate. Hollow jewellery means that the links are filled up with air, not gold, making them more prone to bending and breaking while tossing and turning at night.  Avoid sleeping in them as they can dent easily and store them in a safe place. 

Our team always prefers working with gold (14 or 18 karat) for bridal jewellery. If opting for a white gold ring, platinum avoids the need for rhodium, but has a less lustrous finish compared to gold. 

If you opt for white gold, and you wear your rings daily, it doesn’t hurt to clean and dip them every year so they have a fresh coat of white rhodium on them. The rhodium coating makes the white gold metal look bright and white. 

If you are diligently removing your rings before applying lotions, washing hands, etc, you’ll find that the rhodium coating should last longer and you may not need a yearly dip. 

When traveling with fine jewelry, always store your pieces in a travel jewelry case with compartments to prevent scratching or tangling. 

For added security, keep valuable items in your carry-on bag rather than checked luggage to minimize the risk of loss or theft. It's also a good idea to insure your jewelry and keep a record of the items you're bringing, just in case anything goes missing while you're away.

To avoid theft, we always recommend bringing pieces that you’ll wear daily so you don’t leave anything special in a hotel room. 

We think so! Talk to your insurance broker to understand the pros and cons of each plan that is available to you.