Frequently Asked Questions
Questions and Answers
Order Lead Time
Please refer to the product descriptions to get a sense of the time it takes to prepare your order.
In stock items ship within 7 business days following the date of purchase.
Made to order items, including all personalized pieces, custom made pieces, and engraved pieces vary in their lead time and typically take approximately 1-7 weeks to make.
When your order is ready to ship, you will receive a tracking number via email. If you select local pick up, then a member of the JJ team will contact you to arrange for a pick up appointment.
Returns and Exchanges
Following the delivery of an item, you have 14 days to initiate an exchange request by contacting the JJ team to explain the reason for your exchange (i.e. wish to exchange for a different size, colour, etc).
If the item is "in stock" and NOT personalized, customized, or made to order in any way, then it is eligible for exchange or store credit.
The customer is responsible for sending the product back to JJ in its original, unworn condition, either via postal service or dropping it off in person. If the item arrives back damaged, then we will not accept it for a return. The shipper is responsible for sending the item back in its original condition (i.e. in a box and proper mailing envelope).
If you are dissatisfied with your purchase and would like to return it, we will issue a return onto a JJ gift card which can be used for another purchase.
All personalized, made to order, or custom made items are excluded from this policy and are final sale.
How long does it take to ship my order?
Standard shipping is via Canada Post, and their quoted lead time is 2-4 business days.
Expedited shipping is offered via FedEx Ground or FedEx Express. Their quoted lead time is 2-4 business days.
Shipping delays caused by the carrier are outside of our control and are not the responsibility of Jessica Jewellery.
Local Pick Up
If you wish to pick up your order at our North York office location, please select "local pick up" at checkout.
Once your order is ready for pick up, a member of the JJ team will reach out to inform you and to coordinate a time for pick up. Pick ups are by appointment only.
Caring for your Jessica Jewellery
Fine jewellery is delicate and requires care and attention to ensure the longevity of your pieces.
Please remove your pieces before showering, sleeping, exercising, swimming and other strenuous activities. Lay your jewellery flat to store.
To clean your pieces, use a toothbrush, dish soap and warm water to scrub. Avoid using any chemicals on pearls. Jessica Jewellery is not responsible for the maintenance of your jewellery and any harm done from cleaning with the wrong materials.
Repairs and Warranty
Jessica Jewellery stands behind our pieces.
We deliver our products free of defects or damage. Should your piece arrive improperly, please contact email@example.com for us to issue a replacement or repair.
We offer a complimentary 60 day warranty period to ensure the quality of our items. Jessica Jewellery will cover the repair, free of charge. This warranty does not cover issues that arise as a result of improper use such as scratches on the metal, kinked chains, and more.
If your item requires a repair beyond the 60 day period, will will gladly offer the repair, for a fee, plus shipping and handling.
Please contact us prior to sending an item back for repair.
Order Changes and Customizations
Once your order is placed, we will begin working on it within 1 business day.
If you would like to make a change to the order, please contact us at firstname.lastname@example.org immediately. Once your order has been processed, we cannot guarantee the option to make any changes.
Some items can be customized. If you wish to customize a piece, please contact us at email@example.com to inquire
Price Changes and Adjustments
Jessica Jewellery takes pride in our fair and transparent pricing structure. Our pricing is primarily based on the cost of materials, namely gold and diamonds. As those fluctuate, so can pricing.
Discounts can be applied to your order using a code provided to you. We cannot retroactively apply a discount code to an order that was placed before the discount code was live. If you forgot to enter a code at checkout, we can apply it for you as long as it was within the terms of the discount code.
Sales and Promotions
We offer sales and promotions from time to time. We reserve the right to exclude certain items from promotions.