We ship our packages as quickly as we can! We ship Monday to Friday. Please check the product descriptions for lead times required for each product. Please select your shipping method of choice at checkout. 

The standard shipping method is via Canada Post. 

Selecting faster shipping service will not expedite the production time, so if your order is a rush, please contact us prior to placing your order to be sure of lead times.

Orders over $500 (before tax/shipping) will require a signature on delivery. 

All packages shipping from Jessica Jewellery to the client are insured. 

If you wish to pick up your order at our North York office location, please select "local pick up" at checkout.

Once your order is ready for pick up, a member of the JJ team will reach out to inform you and to coordinate a time for pick up. Pick ups are by appointment only.

Caring for your Jessica Jewellery

Fine jewellery is delicate and requires care and attention to ensure the longevity of your pieces.

Please remove your pieces before showering, sleeping, exercising, swimming and other strenuous activities. Lay your jewellery flat to store.

To clean your pieces, use a toothbrush, dish soap and warm water to scrub. Avoid using any chemicals on pearls. Jessica Jewellery is not responsible for the maintenance of your jewellery and any harm done from cleaning with the wrong materials. 

Please note we cannot ship to PO Boxes.

Did you enter the wrong address at checkout? Please contact Jessica Jewellery as QUICKLY AS POSSIBLE with the corrected address. The customer checking out is responsible for entering the shipping address correctly. If the package has not shipped yet, we will correct it for you and send it to the corrected address.

If the package has shipped and the address was entered incorrectly, the customer is responsible for contacting the carrier to arrange for a delivery reroute. Unfortunately this is out of our control but we will help you as much as we can to correct the situation. If your package is sent back to Jessica Jewellery for any reason, you will be subject to paying for the re-shipment of your order.

All products are specified with their lead times. Most non-customized, in-stock items will ship 3-5 business days after your purchase.

Made to order items (all customized pieces) each have a different lead time. Some ship within 1 week, and others require 3 weeks of production. Please refer to each product for information on the lead time required to prepare your order, or contact us if you have any questions. 

We will email you with tracking information when your order has been sent.

Jessica Jewellery ships packages with the quickest possible lead times. Jessica Jewellery is not responsible for delays once the item has been sent. For guaranteed delivery of your package by a certain date, we recommend that you select local pick up, if possible. 

Jessica Jewellery is not liable for lost shipments when tracking dictates it has been delivered. Jessica Jewellery is not responsible for delayed delivery of packages due to any unforeseen weather delays, technical issues with the shipping company, or because the customer is not home to sign for the package. If your package is sent back to Jessica Jewellery for any reason, you will be subject to paying for the re-shipment of your order.

Please note that the following terms and conditions apply to all international orders:

Prices and shipping fees do not include import and customs duties, Value Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser.

Jessica Jewellery is not responsible for brokerage fees, import and customs duties, Value Added Taxes (“VAT”), tariffs, and any other associated fees.

Once your order is placed, we will begin working on it within 1 business day. Please refer to your order confirmation to ensure that you ordered the right item before shipping it out. Kindly note that Jessica Jewellery is not responsible for errors made by the client, such as ordering the wrong metal, or the wrong quantity. 

If you would like to make a change to the order, please contact us at info@jessicajewellery.com immediately. Once your order has been processed, we cannot guarantee the option to make any changes.

Many items can be customized. If you wish to customize a piece, please contact us at info@jessicajewellery.com to inquire

Following the delivery of an item, you have 30 days to initiate an exchange request by contacting the JJ team to explain the reason for your exchange. We offer store credit in the form of a gift card, or an exchange for a new product. 

Please note that personalized items are NOT eligible for exchange, store credit or refund. 

If you wish to exchange your product, you are responsible for sending the product back to JJ in its original, unworn condition, either via postal service or dropping it off in person at our North York office.

All personalized, made to order, or custom made items are excluded from this policy and are final sale.

Jessica Jewellery stands behind our pieces.

We deliver our products free of defects or damage. Should your piece arrive improperly, please contact info@jessicajewellery.com for us to issue a replacement or repair. In the unlikely event of a manufacturing defect or any error made by the JJ team in preparing your order, we will issue you a return label to send the item back to us, or you can drop it off at our North York office. 

In the case of breakage, we offer a complimentary 60 day warranty period. Jessica Jewellery will cover the repair, free of charge. This warranty does not cover issues that arise as a result of improper use such as scratches on the metal, kinked chains, and other issues caused by inevitable wear and tear. .

If your item requires a repair beyond the 60 day period, we will gladly offer the repair, for a fee, plus shipping and handling. Repair fees generally start at $25. 

Jessica Jewellery takes pride in our fair and transparent pricing structure. Our pricing is primarily based on the cost of materials, namely gold and diamonds. As gold prices fluctuate, prices are also subject to change.

Discounts can be applied to your order using a code provided to you. We cannot retroactively apply a discount code to an order that was placed before the discount code was live. If you forgot to enter a code at checkout, we can apply it for you as long as it was within the terms of the discount code.

We periodically offer sales and promotions. We reserve the right to exclude certain items from promotions.

To avoid getting your engagement/wedding ring dirty, remove it before activities like cooking, cleaning, or exercising, as these can expose the ring to oils, dirt, and harsh chemicals. It's also helpful to store your ring in a safe, dry place when not in use to keep it clean and free from damage. To keep your rings clean, a toothbrush and soap works wonders for removing dirt and buildup on your ring. 

Sweat, chemicals, and lotions can tarnish or damage the metal and gemstones. It's also important to store your jewelry in a clean, dry place when not in use to keep it free from dust and residue. 

How often should I tighten the stones on my engagement ring or wedding band?

You can check your stones yourself by lifting your ring up to your ear, and giving the ring a little tap. If you hear the stones jiggle, then that means they’re loose. You can also push down on your stones and see if you can spot any movement. If you see a diamond move, then it is loose. If you notice a loose stone in your ring, it is your responsibility to contact Jessica Jewellery to arrange for the stones to be tightened. Lost stones as a result of improper  use are not the responsibility of Jessica Jewellery. 

To avoid your fine jewellery breaking, we recommend avoiding sleeping in your pieces, working out in them, and doing strenuous activities in them. Bracelets are typically the most susceptible to breakage given wear and tear and peoples’ tendencies to leave them on through all activities. 

If you find your bracelet is continually breaking, consider shortening it so it’s tighter to the wrist and less likely to get caught on things!

No! Fine jewellery is delicate. Whether it’s a large piece or a 1mm chain, gold is malleable and therefore susceptible to breakage if not carefully handled. Sleeping in your fine jewellery can cause breakage, tangling, and denting. 

We see that breakages occur most often amongst those who “never” take off their pieces. 

We advise removing bracelets, rings and necklaces before bed. It is ok to sleep in your earrings, such as studs and huggies.

Technically, yes. Fine jewellery is very different from fashion jewellery as it will not tarnish. However, your shampoos, conditioners, etc, can actually make your pieces pretty dirty and in some cases, change the colour on your gold jewellery. 

Hollow pieces are one of the beauties of fine jewellery as they provide the look of thick and chunky gold at a lower price! However, due to their hollowness, they are delicate. Hollow jewellery means that the links are filled up with air, not gold, making them more prone to bending and breaking while tossing and turning at night.  Avoid sleeping in them as they can dent easily and store them in a safe place. 

Our team always prefers working with gold (14 or 18 karat) for bridal jewellery. If opting for a white gold ring, platinum avoids the need for rhodium, but has a less lustrous finish compared to gold. 

If you opt for white gold, and you wear your rings daily, it doesn’t hurt to clean and dip them every year so they have a fresh coat of white rhodium on them. The rhodium coating makes the white gold metal look bright and white. 

If you are diligently removing your rings before applying lotions, washing hands, etc, you’ll find that the rhodium coating should last longer and you may not need a yearly dip. 

When traveling with fine jewelry, always store your pieces in a travel jewelry case with compartments to prevent scratching or tangling. 

For added security, keep valuable items in your carry-on bag rather than checked luggage to minimize the risk of loss or theft. It's also a good idea to insure your jewelry and keep a record of the items you're bringing, just in case anything goes missing while you're away.

To avoid theft, we always recommend bringing pieces that you’ll wear daily so you don’t leave anything special in a hotel room. 

We think so! Talk to your insurance broker to understand the pros and cons of each plan that is available to you.