Frequently Asked Questions

Please refer to the product descriptions to get a sense of the time it takes to prepare your order.

In stock items ship within 7 business days following the date of purchase.

Made to order items, including all personalized pieces, custom made pieces, and engraved pieces vary in their lead time and typically take approximately 1-7 weeks to make.

When your order is ready to ship, you will receive a tracking number via email. If you select local pick up, then a member of the JJ team will contact you to arrange for a pick up appointment.

Following the delivery of an item, you have 14 days to initiate an exchange request by contacting the JJ team to explain the reason for your exchange (i.e. wish to exchange for a different size, colour, etc).

If the item is "in stock" and NOT personalized, customized, or made to order in any way, then it is eligible for exchange or store credit.

The customer is responsible for sending the product back to JJ in its original, unworn condition, either via postal service or dropping it off in person. If the item arrives back damaged, then we will not accept it for a return. The shipper is responsible for sending the item back in its original condition (i.e. in a box and proper mailing envelope).

If you are dissatisfied with your purchase and would like to return it, we will issue a return onto a JJ gift card which can be used for another purchase.

All personalized, made to order, or custom made items are excluded from this policy and are final sale.

How long does it take to ship my order?

Standard shipping is via Canada Post, and their quoted lead time is 2-4 business days.

Expedited shipping is offered via FedEx Ground or FedEx Express. Their quoted lead time is 2-4 business days.

Shipping delays caused by the carrier are outside of our control and are not the responsibility of Jessica Jewellery.

If you wish to pick up your order at our North York office location, please select "local pick up" at checkout.

Once your order is ready for pick up, a member of the JJ team will reach out to inform you and to coordinate a time for pick up. Pick ups are by appointment only.

Fine jewellery is delicate and requires care and attention to ensure the longevity of your pieces.

Please remove your pieces before showering, sleeping, exercising, swimming and other strenuous activities. Lay your jewellery flat to store.

To clean your pieces, use a toothbrush, dish soap and warm water to scrub. Avoid using any chemicals on pearls. Jessica Jewellery is not responsible for the maintenance of your jewellery and any harm done from cleaning with the wrong materials. 

Jessica Jewellery stands behind our pieces.

We deliver our products free of defects or damage. Should your piece arrive improperly, please contact info@jessicajewellery.com for us to issue a replacement or repair.

We offer a complimentary 60 day warranty period to ensure the quality of our items. Jessica Jewellery will cover the repair, free of charge. This warranty does not cover issues that arise as a result of improper use such as scratches on the metal, kinked chains, and more.

If your item requires a repair beyond the 60 day period, will will gladly offer the repair, for a fee, plus shipping and handling.

Please contact us prior to sending an item back for repair.

Once your order is placed, we will begin working on it within 1 business day.

If you would like to make a change to the order, please contact us at info@jessicajewellery.com immediately. Once your order has been processed, we cannot guarantee the option to make any changes.

Some items can be customized. If you wish to customize a piece, please contact us at info@jessicajewellery.com to inquire

Jessica Jewellery takes pride in our fair and transparent pricing structure. Our pricing is primarily based on the cost of materials, namely gold and diamonds. As those fluctuate, so can pricing.

Discounts can be applied to your order using a code provided to you. We cannot retroactively apply a discount code to an order that was placed before the discount code was live. If you forgot to enter a code at checkout, we can apply it for you as long as it was within the terms of the discount code.

We offer sales and promotions from time to time. We reserve the right to exclude certain items from promotions.

To avoid getting your engagement/wedding ring dirty, remove it before activities like cooking, cleaning, or exercising, as these can expose the ring to oils, dirt, and harsh chemicals. It's also helpful to store your ring in a safe, dry place when not in use to keep it clean and free from damage. To keep your rings clean, a toothbrush and soap works wonders for removing dirt and buildup on your ring. 

Sweat, chemicals, and lotions can tarnish or damage the metal and gemstones. It's also important to store your jewelry in a clean, dry place when not in use to keep it free from dust and residue. 

You can check your stones yourself by lifting your ring up to your ear, and giving the ring a little tap. If you hear the stones jiggle, then that means they’re loose. You can also push down on your stones and see if you can spot any movement. If you see a diamond move, then it is loose. 

Check your rings periodically (every couple of months). 

It doesn’t hurt to schedule an appointment to have your rings checked and cleaned yearly. 

To avoid your fine jewellery breaking, we recommend avoiding sleeping in your pieces, working out in them, and doing strenuous activities in them. Bracelets are typically the most susceptible to breakage given wear and tear and peoples’ tendencies to leave them on through all activities. 

If you find your bracelet is continually breaking, consider shortening it so it’s tighter to the wrist and less likely to get caught on things!

No! Fine jewellery is delicate. Whether it’s a large piece or a 1mm chain, gold is malleable and therefore susceptible to breakage if not carefully handled. Sleeping in your fine jewellery can cause breakage, tangling, and denting. 

We see that breakages occur most often amongst those who “never” take off their pieces. 

We advise removing bracelets, rings and necklaces before bed. It is ok to sleep in your earrings, such as studs and huggies.

Technically, yes. Fine jewellery is very different from fashion jewellery as it will not tarnish. However, your shampoos, conditioners, etc, can actually make your pieces pretty dirty and in some cases, change the colour on your gold jewellery. 

Hollow pieces are one of the beauties of fine jewellery as they provide the look of thick and chunky gold at a lower price! However, due to their hollowness, they are delicate. Hollow jewellery means that the links are filled up with air, not gold, making them more prone to bending and breaking while tossing and turning at night.  Avoid sleeping in them as they can dent easily and store them in a safe place. 

Our team always prefers working with gold (14 or 18 karat) for bridal jewellery. If opting for a white gold ring, platinum avoids the need for rhodium, but has a less lustrous finish compared to gold. 

If you opt for white gold, and you wear your rings daily, it doesn’t hurt to clean and dip them every year so they have a fresh coat of white rhodium on them. The rhodium coating makes the white gold metal look bright and white. 

If you are diligently removing your rings before applying lotions, washing hands, etc, you’ll find that the rhodium coating should last longer and you may not need a yearly dip. 

When traveling with fine jewelry, always store your pieces in a travel jewelry case with compartments to prevent scratching or tangling. 

For added security, keep valuable items in your carry-on bag rather than checked luggage to minimize the risk of loss or theft. It's also a good idea to insure your jewelry and keep a record of the items you're bringing, just in case anything goes missing while you're away.

To avoid theft, we always recommend bringing pieces that you’ll wear daily so you don’t leave anything special in a hotel room. 

We think so! Talk to your insurance broker to understand the pros and cons of each plan that is available to you.